Visitor Agreement
Ordering:
1. Use the Products search to determine the correct part number and price for each kit that your are ordering. Be careful to note all options that may apply to each car or truck.
Benevento designs each dash kit to fit several variations of each model. There may be extra pieces in some kits that will not be used on every car. It will be a great advantage to you to check the layout of the vehicle BEFORE you order the kit. This way you will not be surprised or disappointed when you begin installation. Our schematics show ALL the pieces in each kit. If it is not shown on the schematic, we do not make it.
2. Choose the type of material for the kit. (exotic wood, synthetic, or carbon fiber)
3. Choose the kit’s color. (Andes Rosewood, Yellow carbon fiber, etc.) Note: On real wood kits; patterns and coloration will vary from kit to kit. Exotic Woods are real wood veneers. The samples we provide cannot represent individual kits due to the fact that each batch of veneers comes from many different trees, and many different parts of those trees. They will therefore vary in color, shading, and other characteristics. Real wood kits may have such defects as blotches, bleed out from grain, slight defects such as lines in the wood and other slight visual defects that are natural occurrences and cannot be controlled. (Automax cannot be held liable)
4. For NON Factory Match kits (ie parts that do not have ‘FM’ within the suffix’), use the color “Code” determine the suffix to attach to the kit(s) in your order.
Ex: A 1999 BMW318ti w/red and black carbon fiber would be:
BVRW1640RBC
Policy:
1. We try to maintain adequate stock levels on items we manufacture. Due to excessive demand, we may be sold out of certain product. It may take 2-3 weeks to replenish our inventory. Please keep adequate inventory of frequently ordered parts in your warehouse so you don’t keep customers waiting for back-ordered kits.
2. FACTORY MATCH KITS!!! please note: We do our best to match the wood in every vehicle as closely as possible. Due to changes in wood grain pattern and slight color variation from the manufacturer, we cannot always guarantee a perfect color match. We suggest that you call for a sample to compare our kit to the automobile’s wood grain to see if it is acceptable before placing an order. We will not accept returns due to color variations between the kit and the vehicles existing interior. Please check color etc, before you order as some interiors fade over time and we match to original factory color specifications.
3. SPECIAL ORDER KITS!!! Get a Deposit from Your Customer as these kits are made to order and are not returnable or exchangeable. Fabrication may take 5-15 working days, possibly longer due to production quality or supply of raw materials (Note: Due to the unique specifications of these kits, the following criteria applies:
All SPECIAL ORDER KITS, are to be pre-paid or ordered with a credit card. When you place the order, you purchase the kit!) Also; all special orders must be faxed to 914-667-9380 on a Purchase Order with your credit card info.
4. Any reduced or sale priced kits, custom modified kits, or custom work is non-returnable or exchangeable and are to be pre-paid or ordered with a credit card. (Visa/Mastercard)
5. Old or obsolete kits are not returnable. It is the purchaser’s responsibility to turn over their stock in a timely manner. Our factory keeps minimal & regularly adjusted inventory in stock based on current demand. (We only keep the most popular and current models in stock)
For all All returns, ensure:
a. Your account is current
b. The kit(s) you wish to return are from our most recent price list and are currently stocked, current model dash kits.
c. The kit(s) you wish to return are not a previously ordered special order kit.
d. The kit(s) you wish to return are not opened or otherwise compromised.
6. Once a kit is installed - there will be no credit, refunds or replacement if customer does not like it or has ordered the wrong color or wrong kit. The sale is final.
7. Automax is constantly updating its kits. We can not be responsible for changes, updates or new model changeover made by vehicle manufacturers, therefore we cannot automatically update your inventory as these changes are made but will sell new & updated pieces for a nominal fee to those customers that wish to keep their inventory current.
8. For individual pieces: when you are pricing individual pieces from a kit you must do the following; Circle the piece(s) that you are looking for from the layout that came with the original dash kit. Put your company name, phone number and contact name as well as the color needed so that we have complete information.
9. If you receive a dash kit that has a missing piece: Fax over a copy of the invoice & layout circling the missing piece.
We will manufacture a new piece as quickly as possible and send it to you.
10. If you receive a damaged kit: Contact UPS to inform them of the damage. (We do not send out damaged merchandise). Once UPS has been contacted, fax a copy of the invoice & layout circling the pieces that were damaged. Write “Damaged” on your copy of the invoice.
11. If you receive a dash kit and have a problem fitting a piece or several pieces: Circle the pieces on the layout sheet that came with the kit. Fax that sheet along with the specifics of the problems and a copy of the invoice to us immediately. We will look into the problem.